Promotion Codes are common in the Online Booking industry and have a multitude of uses. One is to track how your Sales and Marketing is performing, the other is to offer a rate or discount to specific groups of people ie Local Businesses, Corporate Guests, Friends and Family etc

Closing Confusion!

Yep its confusing, and we have tried to simplify it, but properties appear to have many different approaches when wanting to stop selling ie:

Closing of Rate Plans (ie B&B)

Closing of Rooms (ie Room 207 and 208)

Closing of OTA's (ie Booking.com etc)

With this short video we hope to clear up a common point of confusion.

Tucked away near the bottom of the letfhand menu in GuestDiary is 'Charts'. Rarely visited by our customers there is a wealth of useful information in here that help you make better decisions when deciding what rates, rooms and rateplans to sell. Take a look a this video then visit your own 'Charts' page to see what you can interpret.

Just one supplier for the Channel Manager, Website, Booking Engine and PMS? Is that really possible? Yes it is, in fact we can now go one further with a connection to leading EPOS Suppliers CBE's CASIO EPOS Platform, allowing Bar and Restaurant charges to go directly onto the guests bills/invoices in GuestDiary.

Join us at this years Hospitality Expo in the RDS Dublin on the 11th and 12th October 2022. Its actually a pretty good day out for Hotels and Guesthouses as it covers everything from coffee machine suppliers to bed linen providers and of course technology suppliers like ourselves.

If anyone can challenge the dominance of the OTA's for seling rooms online, it is likely to be Google, but they themselves have something of a delicate balancing act to follow. In this short video find out exactly what is Google Hotelads and the difference between 'Free Booking Links' and 'Paid Ads'.

View our guide for hotels and guest houses on how to improve your direct sales on your own website.

How often have you found that someone has changed room rates hours after you just entered a rate for a wedding or event? Or maybe the weekend Receptionist didnt realise a high rate has been set up because an event had just been annnounced for a specific date?

In the real world, Hotels and Guesthouses operate with a wide range of staff over multiple shifts and keeping everyone uptodate on what is happening when can be difficult.

Ok, at 12 minutes this is not our usual 3/4 minute video, but arguably good Revenue Management controls the proftibaility of your Hotel or Guesthouse so it was always going to be difficult to do in a short video. Still Revenue Management is a subject you can get courses and qualifications in, so a 12 min video was the shortest summary we can do.

Email scams have become all to prevalent and increasingly sophisticated in recent years.

GuestDiary Team up with Airbnb

GuestDiary are happy to announce the connection via their Channel Manager with American Giant Airbnb.

Airbnb is an American company that operates an online marketplace for lodging, primarily homestays for vacation rentals, but is starting to challenge incumbent Online Travel Agents in the B&B, Guesthouse and even Hotel Sector.